JOB SCOPE 

Summary of Job Responsibilities

• Assist the Senior Manager and/or Associate Director to lead the Operation and Maintenance Team to manage and maintain Podium facilities to meet the business and operational needs.
• Assist the Senior Manager and/or Associate Director in planning and implementing corrective and maintenance programs, improvement works, A&A and renovations projects etc. in accordance with company’s policies, service standards and authority requirements.

Job Responsibilities

General

• Lead a team of technicians/engineers to maintain the facilities in the Integrated Resorts (IR), which includes Casino, Hotel, MICE, F&B, Entertainment, Attractions, and the associated systems of mechanical, electrical, plumbing, air-conditioning, fire protection etc. and other related equipment.
• Plan and implement corrective and preventive maintenance program in accordance with the code of practice, authority requirement and guidelines.
• Assist the Senior Manager and/or Associate Director in planning of job duration and assessing manpower, materials, tools and equipment, special services required.
• Direct and allocate work to the technicians on routine maintenance and urgent repair in accordance with sound engineering practices and occupational health and safety regulations.
• Closely monitor the effects of servicing and maintenance on their condition wherever possible. Ensure that all records of maintenance and testing are kept.
• Enforce all safety programs and training with regards to WSH
• Perform all duties in compliance with the policies / standards of MBS and directives of parent company LVSC.
• Manage Human Resources responsibilities for assigned department(s), including creating a teamwork environment, performance feedback, recognition, hiring, training, and succession planning.

Corrective Maintenance

• Manage guest and internal department requests, ensuring prompt and accurate closure.
• Manage guest services within assigned department(s) according to company's core service standards and brand attributes.
• Conduct daily on-site physical inspections, monitor work progress, and rectify defects promptly

Preventive Maintenance

• Manage and carry out required preventive and predictive maintenance program.
• Advocate improvement on work processes and areas to achieve excellent customer services, improve the maintenance standard and efficiency.
• Conduct regular meetings and coordinate with the maintenance contractor to resolve and improve the service of relevant systems.
• Coordinate and supervise external contract works to meet objectives and standards.
• Work closely with all property departments and contractors for project and maintenance coordination.
• Coordinate and manage contractors and sub-contractors for any repair or Testing and Commissioning (T&C) of equipment along with contractors and other Team Members. 

JOB REQUIREMENTS

Education & Certification

• Relevant Employment Certificate or Work Testimony, any specialized Certifications will be an added advantage.
• At least High School or equivalent, diplomas and degrees are an advantage. Candidates with less qualifications but more years of working experience can be considered for the position of Assistant Managers.

Experience

• At least three to five years of hands-on practical experience in Hotels, MICE, Retail, or Museums providing Customer Service, Operations support, and maintenance.
• Understanding of local regulations, standards and ordinances on Facilities operations and maintenance
• Be able to work outdoors and be exposed to various environmental factors such as, but not limited to fatigue, noise, dust, and be able to access all areas of the property including those at height.

Competencies

• Possess good communication, interpersonal and supervisory skills, with an eye for detail.
• Possess a good understanding of Mechanical & Electrical systems.
• Get along with fellow Team Members and work as a team.
• Be able to work with minimum supervision and at times independently, as well as under pressure.
• Must be able to work in a fast-paced, busy, and somewhat stressful environment. Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
• Be willing to work any day of the week and any shift, long hours when necessary.
• Withstand various activities such as frequent walking, sitting for long periods or prolonged standing, stretching, bending, and kneeling without restriction.
• Have a well-groomed, professional appearance.
• Have a basic command of English.
• Computer literate

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.