Host/Hostess - Blue Pearl

Job no: 497346
Work type: Full Time
Location: Marina Bay Sands
Categories: Front Of House

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Get a 2 months base salary* sign-on bonus, simply apply to join our F&B team from now till 31 March 2022


JOB SCOPE

  • Be responsible for taking reservations, answering the phone, responding to any guest requests.
  • Greet each guest warmly. Be helpful, welcoming and pleasant towards each Guest.
  • Provide friendly, excellent service to all Guests by escorting them to their respective seats.
  • Seat the guests in the restaurant according to designated rotation plans. Seat Guests evenly and fairly at various stations of the restaurant.
  • Personalize each guest experience by using the guests’ names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
  • Thank Guests for patronizing the Restaurant as they leave.
  • Maintain the Guests’ profile and history, taken note of all special occasions and dates for example birthdays, wedding anniversaries, etc.
  • Relay all Guest comments to the Manager and Assistant Manager.
  • Carry out any other duties as assigned by the supervisor.
  • Involved in training program.
  • Understand the customer, who they are, their expectations and how to effectively manage their part of the overall service experience to ensure repeat custom.
  • Communicate relevant information regularly, efficiently, and concisely to the team and manager.
  • Have comprehensive knowledge of the menu, ingredients, taste, appearance, and food preparation.
  • Know the sequence of service as outlined in the service manual / handbook.
  • Communicate any potential guest issues / complaints to the MOD.
  • Clean and always maintain physical work area and perform sidework duties as per the SOP.
  • Maintain high grooming standard following Marina Bay Sands guidelines.
  • Attend line-ups with other staff and review all information pertinent to the day’s business.

JOB REQUIREMENTS

  • Minimum Secondary school education with "O" Level passes; Diploma in any field is an advantage.
  • Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality Organization.
  • Able to work on rotating shifts, weekends & public holidays.
  • Possess a well-groomed, clean and professional appearance.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Advertised: Singapore Standard Time
Application close:

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