JOB SCOPE

Job Responsibilities

Operational Related

• Acts as a point of contact for referrals from the senior leadership team, corporate VIPs, media personalities and wedding couples pre-arrival, during stay and post departure.
• Manages the pre-arrival correspondence with all VIPs via various mediums - email, phone call, whatsapp etc. and ensures that all room requests / purpose of visit are notated for follow-up the night prior to arrival / on day of arrival.
• Anticipate all guest (VIPs) needs, ensuring that all guests are at the forefront of every interaction, to provide an exceptional guest arrival and stay experience.
• Ensure that rooms are ready, prepared / inspected and amenities are placed in room, prior to guest arrival
• All guests are to be met at the Hotel curbside / Lobby, followed by a personalized in-suite check-in.
• Good product knowledge is essential to ensure that good / suitable recommendation is provided to all guests, in a sensitive and personalized manner.
• Responsible to extend departure calls to all guests on night before / morning of departure day, to extend a bill review ( in-room / on the phone ) and to see to their luggage / transfer arrangements before bidding a fond farewell to the guests.
• Should guest have a limousine transfer, Team Member is expected to wait for guest at the car, to bid farewell in person.
• Cashiering duties includes closing the guest account and ensuring that the invoice is sent to guests.

Departmental Related

• Attend training sessions as and when scheduled
• Contribute to the improvement of the department
• Demonstrate a passion and enthusiasm for work through effective relationships with other Team Members/ Department by adopting a “can do” approach to tasks.
• Establish and maintain positive relations with colleagues, internal / external departments
• Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA)
• Perform any other tasks as assigned by the Management.
• Adheres to Las Vegas Sands & Marina Bay Sands code of ethics and compliance related matters

JOB REQUIREMENTS

Education & Certification

• Minimum GCE ‘N’ or ‘O’ Levels
• Qualifications in Hospitality Management from a recognized institution is an added advantage

Experience

• Advanced understanding of front office operations
• Proficient in MS Word, Excel and Power point applications
• Proficient with OPERA and all relevant property management systems such as FCS, LIS

Competencies

• A team player and takes initiative to assist other Team Members when required
• Continuously exhibits One MBS core values in all interactions with internal and external guest
• Able to handle fast paced, high volume work, while remaining highly detailed oriented
• Excellent guest relations and communication skills
• Fluent in English and any additional language is an advantage
• Have impeccable follow-through; and “Can Do” attitude and mindset
• Willing to perform shift work including night shift for operation needs

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.